Olympus 365 FAQ's
What kind of gym is Olympus 365?
We are a gym for EVERYONE - from beginners to advanced, college students to competitors, olympic lifters and power lifters, bodybuilders and CrossFitters, we welcome everyone to a friendly, local neighborhood gym. There is no smoothie bar, no tanning beds, no quiet spaces - just a good old-fashioned gym to workout with your friends. Bring your water jugs, make some noise, and push yourself to the next level at the legendary Olympus 365!
Where exactly are you located?
We are located in Huntersville, NC - coming from I-77, go East on Gilead Rd, turn right onto Statesville Rd South, and immediately turn right into the Hardee's and Wendys driveway. Go past the restaurants and the hotel, and Olympus 365 is located on the right. If you get to the car dealerships on Statesville Rd, you've gone too far, we are behind the Hardee's. 14125 Statesville Rd, Huntersville, NC 28078
What does 24/7 mean?
Gym members can access Olympus 365 using a keyfob 24 hours a day, 7 days a week, 365 days a year.
Staff members are available to assist during staffed hours which are Monday- Saturday 10am- 7pm. Guests must come to the gym during staffed hours, but can access the gym 24x7 with a weekly guest pass and keyfob. All Guests must purchase a Daily Guest Pass ($10) if not signing up for a membership, and must sign the liability waiver.
How much is a Gym Membership?
Memberships are $50 per month with a one-time Setup Fee of $95. All members will also be charged a $25 club enhancement fee every six months on January 5th and July 5th. Memberships are Month-to-Month and a 30 day written notice is required for cancellations.
What is the Setup Fee for?
New members are charged a one-time Setup Fee which covers the setup within the gym management software and issuing the key fob.
What is this $25 club enhancement fee every 6 months?
Every six months, we ask our members to submit their ideas for new equipment and enhancements to the gym and all gym members have an opportunity to vote for the enhancements they want. On January 5th and July 5th, all gym members are charged a $25 enhancement fee, and we use the funds to add the enhancements the members voted for. Your Vote Matters! This is Your Gym!
How much is a Guest Pass?
Daily Guest Passes are $10 - but you must come to the gym during normal staffed hours 10am-7pm Monday - Saturday so we can open the door. When you arrive at the gym, please ring the doorbell on the right side of the front door. All guests must sign a liability waiver provided at the front desk. Please drop the $10 Guest Fee into the red dropbox attached to the front desk. Weekly guest passes are available, and temporary keyfobs can be issued to guests with a credit card on file. Keyfobs must be returned to the red dropbox at the gym after the guest pass expires. A $15 keyfob replacement fee will be charged if the keyfob is not returned at the end of the guest pass period.
I'm a member, can I bring a Guest with me? After staffed hours?
Yes - Members can bring guests with them after hours as long as the guest signs a liability waiver and pays the Daily Guest Fee of $10. Please drop the signed and filled-out liability waiver and the $10 guest fee into the red dropbox by the front desk. Members may opt to charge the $10 guest fee to their account by dropping a form in the red dropbox (must have a valid credit card on file). Members that sneak in guests and don't pay the guest fee will be banned from the gym. Members are ultimately responsible for their guest's behavior and any damages to the gym caused by their guest. Members that open the door for a non-member will be responsible for that person as their guest.
What are the gym rules?
Clean up - leave the gym cleaner than you found it. Use the liquid chalk - if you must use powdered chalk, put it on your hands outside - it will ruin the HVAC if you use it inside the gym. Put away weights and weight plates, hang up resistance bands, stand the rowers back up, put equipment back on the holders, and throw away your trash. Wipe down equipment after you use it. Absolutely no fighting, bullying, or intimidation and no chewing gum allowed. Make sure guests pay the guest fee and sign the liability waiver. Don't open the door for anyone. Don't steal drinks. External personal trainers may not train their clients in the gym unless they work for Olympus 365 (please contact us if you would like to join our training staff). Everyone wants to enjoy the gym - don't make anyone uncomfortable, don't be a creep, and don't be a jerk. Respect the gym and Respect others at the gym. Membership is a privilege, not a right - and you will be removed from the gym if you cause issues.
Can I freeze my account for a month? I am going out of town for business, vacation, back to school, etc.
Yes, we can freeze your payments for a month or more if you will be out of town, but you must notify us in writing with specific dates to start and stop the freeze, and of course you cannot use the gym during your freeze dates. There is no fee to start a freeze, however the $25 club enhancement fee in January and July will still be charged even if the membership is frozen during that month.
How do I cancel my membership?
Members must provide a 30 day written notice for cancellations, which can be an email to olympus365@yahoo.com, a text message to 704-397-7582, or a note dropped in the red dropbox by the front desk, and you must return your keyfob (leave it in the red dropbox) at the end of the membership. The 30 day cancellation notice means that if your next membership payment is due within the next 30 days, then that next payment will be your final payment.
For example, let's say you signed up for a membership on October 18th, and you normally pay on the 18th each month, and you provide a 30 day cancellation notice on February 1st: you would have one final membership payment on February 18th, and you can continue to use the gym until March 17th. You must return the keyfob at the end of your membership (place it in the red dropbox) - a $15 keyfob replacement fee will be charged if the keyfob is not returned. For members that are currently on a 12-month contract, a $60 Early Termination Fee will be charged if the cancellation occurs before the first 12 months are completed. All new memberships will be month to month.
What is the Refer-A-Friend program?
If you are a current member and you refer a friend to Olympus 365 that signs up as a new member, then BOTH of you get a free month! The friend's free month will be the second month, and your next monthly payment will be zeroed out. You can bring as many friends as you want, and you will get a free month for each one - no limit! Free month will be applied based on your current membership rate.
How old do I have to be to join the gym?
You must be at least 17 years old to join the gym and work out independently. Students less than 17 years old must be supervised at all times by a parent or guardian, and the parent/guardian must also purchase a membership. Parent signature will be required for the liability waiver if member or guest is under 17 years old. Children under 15 years old are not permitted to enter the gym without approval from gym owner.
Do you offer child care?
No, Children under 15 years old are not permitted to enter the gym without approval from gym owner.
Do you have showers or locker rooms?
No, but we do have two large bathrooms for changing, a set of lockers for your stuff, and there is a hose outside for the sweaty and brave!
What do I do if I lose or break my keyfob?
Please contact us immediately to report a lost fob and then come by the front desk during normal staff hours to request a keyfob replacement. A $15 keyfob replacement fee will be charged for all lost or broken keyfobs.
Do you offer Personal Training?
Yes, whether you're looking for motivation and accountability, just getting started, or need help getting past a plateau, please come by the front desk or text us at 704-397-7582 to find the right personal trainer for you! Your first session is always free, and we will customize a training plan and workout schedule that meets your needs. Schedule your FREE consultation session today!
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